Citrix Workspace app is a new client from Citrix that works similar to Citrix Receiver and is fully backward-compatible with your organization’s Citrix infrastructure. Accessing your ProZone - Installing Citrix Receiver/Workspace Posted by Dan Shelton, Last modified by Dan Shelton on Mar 26 2020 09:29 AM To access your ProZone from devices not managed by ProCirrus, you will need to download and install the appropriate Citrix Receiver or Workspace for your device.
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- Navigate to Advanced Preferences and click on ‘Log collection’
- The ‘Log collection’ dialog is launched. Set the desired log level. Log level ‘Verbose’ captures more detailed logs. Click on ‘Start collecting logs’ once you are ready to reproduce the issue.
- The below dialog appears. Log collection is now in progress. Proceed to reproduce the issue with Workspace app for Windows. Once you have successfully reproduced the issue, click on ’Stop collecting logs’.
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- The Workspace app collates all the logs collected as a .zip package. This could take a few minutes
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- Click on ‘Save Logs’ to save the logs in a folder of your choice.